GENERAL SHIPPING
We provide the following delivery options in the U.S.A. (we do not ship to a PO Box):
5 – 8 Business Days: Shipped via UPS Ground.
3 – 4 Business Days: Shipped via UPS 2 Day. If shipping to military locations (APO or FPO addresses), Puerto Rico, or US Territories, then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery. This is ONLY option available for orders shipping to Canada.
Please note, USPS cannot provide specific tracking information (such as with UPS or FedEx). Should any issues arise with your shipment, you will need to contact the U.S. Postal Service. Although we will do our best to provide shipping information, we cannot take responsibility, issue credits, or provide refunds for damaged or lost products during transport when shipping via USPS Priority Mail.
2 Business Days: Shipped via UPS Overnight.
Customer Pick-Up: If you live in Southern California or will be in the neighborhood, please feel free to visit us, pick up your order, munch on some free samples, and skip the shipping costs! Before stopping by, please wait until we contact you that your order is ready for pick up.
Freight Collect: If you or your company has its own UPS or FedEx account, you may choose to have UPS or FedEx bill that account directly. Simply check the box that says "I'd like to enter my own shipping account information" and select the method by which you would like your order shipped (ground, 2nd day, next day air, etc.). When you select Freight Collect, we rely on your promise to pay the freight charges directly to UPS or FedEx. In the event you do not pay, UPS or FedEx will charge the fees to CandyWarehouse.com and we will automatically (1) bill your credit card for such costs, (2) bill you a $10 processing fee and (3) prohibit any future orders to be shipped via this method. Please note, CandyWarehouse does not know how much your freight account will charge you to ship our products so please inquire with your freight carrier directly for such information.
Please keep in mind the following:
*No matter which shipping method is selected, we require up to 2 business days to process your order (if you select UPS Overnight, you may not receive your product the day after you place the order). An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a "business day". On the rare occasion in-house processing will take longer than 2 business days, we will contact you.
*UPS does not deliver on Sunday and will only deliver on Saturday for an additional fee. If you require a Saturday delivery, please call us.
*Our main warehouse in El Segundo, California sends shipments daily Monday through Friday (United States holidays excepted).
*Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we carry over 5,000 products and keep a limited inventory (so as to keep our inventory as fresh as possible), we may at times not have certain items in stock.
SHIPPING COST:
Shipping charges are calculated using UPS, FedEx, and USPS shipping tables and are based on package weight and size, delivery distance and shipping method. Shipping costs approximately double for every upgrade (e.g., UPS Overnight will cost roughly twice that of UPS 2 Day). Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio. For example:
If you purchase a diamond for $1,000, shipping is likely going to be approximately $20, (2% of the diamond price). On the other hand, if you purchase $1,000 worth of candy, your shipping cost will likely be $200 (20% of the cost of the candy). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost. Sweets, for better or for worse, outweigh the competition!
ADDRESS CORRECTIONS and DELIVERY INTERCEPTS:
The UPS charge for an address correction is $12.00 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to CandyWarehouse.com, the UPS charge for a delivery intercept is $12.00 per package. We will automatically bill all associated UPS fees to your credit card.
SERVICE AREAS – DOMESTIC & INTERNATIONAL:
United States & Canada. Please note our website only accepts online orders placed within the U.S. or Canada (e.g., you are traveling in London and want to place an online order to be shipped to your home in New York, our system will not accept this order).
However, we do service countries outside the U.S. and Canada subject to the following requirements:
- Minimum order of U.S. $10,000.
- Recipient must arrange for all freight charges (e.g., using UPS, FedEx, or a private freight/export company) and is responsible for any customs charges and import duties that may apply.
- Payment must be made by check, money order, or wire transfer in US dollars (our system will not process international credit cards) and payments must be first received before we release the order.
Therefore, if you would like to place an order and you are not located in the U.S. or Canada AND your order satisfies the requirements above, please call Customer Care at (310) 343-4099 and speak to a customer care representative who can help you with our international processing.
TIMELY DELIVERY:
We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via UPS Overnight or UPS 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.
CandyWarehouse is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.
WARM WEATHER/SUMMER SHIPPING (NO REFUNDS FOR MELTED PRODUCTS):
Remember:
Regardless of which shipping method you choose, CandyWarehouse.com does not provide refunds for melted products, so please consider the type of candy you are purchasing during times of warm weather.